Shipping policy

Last updated: June 2, 2026

Thank you for choosing THReAD. We are committed to preparing and shipping your order with care, clarity, and transparency.

ORDER PROCESSING TIME

All orders are processed and dispatched within 1 to 3 business days after payment has been successfully completed.

Orders are not processed or shipped on weekends or major public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information where available.

SUPPORTED SHIPPING DESTINATIONS

We currently offer complimentary standard shipping to the following supported destinations only:

  • United States
  • Canada
  • United Kingdom
  • France
  • Germany
  • Italy
  • Australia
  • New Zealand
  • Japan

At this time, we only accept and ship orders to the countries listed above. If your country or region is not listed, please contact us before placing an order.

FREE STANDARD SHIPPING

We offer complimentary standard shipping on eligible orders to all supported destinations listed above.

The amount you pay at checkout is the final amount for your order. We do not charge additional shipping fees, import taxes, customs duties, or handling fees after checkout for supported destinations.

ESTIMATED DELIVERY TIME

  • Order processing time: 1 to 3 business days
  • Estimated transit time after shipment: 8 to 21 business days
  • Estimated total delivery time: 9 to 24 business days

Delivery times are estimates only and may vary depending on destination, customs processing, local postal services, weather, public holidays, and other circumstances beyond our control.

CUSTOMS, TAXES, AND IMPORT CHARGES

For the supported destinations listed in this policy, applicable shipping costs, import taxes, and customs duties are included in the final amount shown at checkout.

This means you should not be asked by THReAD to pay extra shipping fees, import taxes, customs duties, or handling fees after your order has been paid at checkout.

If there is any unexpected issue that prevents us from processing your order under this policy, we will contact you before shipment. In that case, you may choose to continue with the order if an available solution is offered, or cancel the order for a refund.

ORDER TRACKING

Once your order has been shipped, we will send you a shipping confirmation email with tracking information where available. Tracking updates may take several business days to appear after the package has been handed over to the carrier.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address, phone number, and email address are accurate before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or unsuccessful. Please contact us as soon as possible if you notice an error in your shipping information.

DELAYS

We do our best to ensure that orders arrive within the estimated delivery timeframe. However, delivery may be delayed due to customs inspections, local carrier delays, public holidays, weather conditions, or other events outside our control.

CONTACT AND BUSINESS INFORMATION

Trade name: THReAD

Business operator: Luoyang Chanhe Huizuqu Yuanjing Trading Firm

Legal registered name: 洛阳市瀍河回族区垣境贸易行（个体工商户）

Email: contact@threaddiffusion.com

Phone / WhatsApp: +86 158 9216 3623

Address: Room 2-2002, Building 67, No.69 E.Sec Zhongzhou Mid Rd, Chanhe Huizuqu, Luoyang City, Henan Province, China, 471000